Organization Knowledge Bases
Knowledge Bases (KBs) are powerful repositories that allow your organization to provide custom information to DarcyIQ, enabling more accurate and contextual responses in both chat interactions and workflows.
Overview
Organizations can create and maintain up to 5 distinct Knowledge Bases
Each Knowledge Base can contain multiple Content Libraries
Knowledge Bases are automatically accessible to all users within your organization through Darcy Chat
In Workflows, Knowledge Bases can be selectively assigned to specific Agents
Content Libraries
Content Libraries are collections within your Knowledge Base that can include various types of information sources:
Supported Content Types
Documents
Web Pages (with continuous scraping)
Features
Automatic Updates: DarcyIQ continuously monitors and updates information from web-based sources
Document Processing: Upload and process various document formats
Content Organization: Group related information within dedicated libraries
Using Knowledge Bases
In Darcy Chat
Knowledge Bases are automatically available to all organization users
DarcyIQ references relevant information from your Knowledge Bases during conversations
Provides more accurate, organization-specific responses
In Workflows
Knowledge Bases can be individually selected for specific Agents
Customize which knowledge sources are available to different workflow processes
Enable targeted information access based on workflow requirements
Best Practices
Content Organization
Create separate Knowledge Bases for distinct subject areas
Group related content within the same Content Library
Regularly review and update content to maintain accuracy
Web Source Management
Choose reliable web sources for continuous scraping
Monitor scraped content quality
Update web source URLs as needed
Access Management
Plan Knowledge Base distribution across workflows
Review which Agents need access to specific Knowledge Bases
Regularly audit Knowledge Base usage and effectiveness
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